Privacy Policy

Last Updated: October 2, 2026

Planet Orthopedic respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, collects, uses, shares, stores, and protects personal information when you visit www.planetorthopedic.ca, place an order, contact us, or otherwise use our services.

We handle the personal information of customers in Canada in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, substantially similar provincial laws, including Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and the Personal Information Protection Acts of Alberta and British Columbia.

TEND GLOBAL SOLUTIONS LLC is responsible for the personal information under its control. The person responsible for the protection of personal information can be contacted at info@planetorthopedic.ca.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name;
Email address and telephone number;
Billing and shipping addresses;
Order and transaction information;
Payment confirmation information;
Customer support communications;
IP address;
Device and browser information;
Website activity and usage information;
Cookie and similar technology data;
Marketing and communication preferences;
Information relating to your privacy choices and consent preferences.

We do not directly store full payment card details. Payments are processed by authorized third-party payment service providers.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or provide information through our website;
Automatically when you browse or interact with our website;
Through cookies, pixels, tags, and similar technologies;
From service providers that assist us with payments, order processing, shipping, fraud prevention, analytics, advertising, customer service, and other business operations.

3. How We Use Your Personal Information

We may use personal information to:

Process and fulfill orders;
Process and confirm payments;
Provide shipping and tracking information;
Communicate with you about your orders;
Provide customer support;
Process returns, refunds, exchanges, and complaints;
Detect, investigate, and prevent fraud, abuse, or misuse;
Operate, maintain, secure, and improve our website and services;
Analyze website performance and usage;
Personalize website functionality and customer experience;
Comply with legal, accounting, tax, regulatory, and reporting obligations;
Send marketing communications where permitted;
Measure advertising effectiveness;
Support targeted or personalized advertising where permitted by applicable law and subject to applicable privacy choices.

4. Legal and Business Purposes for Processing

Depending on the circumstances and applicable law, we may process personal information because it is necessary to:

Provide products or services requested by you;
Process and fulfill an order;
Complete and secure transactions;
Comply with legal or regulatory obligations;
Detect or prevent fraud and security incidents;
Operate and improve our business;
Protect our rights, property, customers, and services;
Perform activities you have requested or authorized;
Conduct marketing or advertising activities where permitted by law.

We collect, use, and disclose personal information with your knowledge and consent, except where applicable law permits or requires otherwise. We identify the purposes for which personal information is collected at or before the time of collection, in plain language, so that your consent is meaningful.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. We will tell you about the consequences of withdrawing consent, such as our being unable to process an order.

5. Sharing Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

Payment processors;
E-commerce and website platforms;
Shipping, logistics, and fulfillment providers;
Customer support providers;
Fraud prevention and security providers;
Analytics providers;
Advertising and marketing providers, where permitted;
Cloud hosting and technology providers;
Professional advisors;
Government, regulatory, or law enforcement authorities where legally required.

These providers may process personal information as necessary to perform the relevant services and subject to applicable contractual and legal obligations.

We may also disclose information where necessary to protect our rights, investigate fraud, enforce agreements, comply with legal process, or respond to lawful requests.

6. Targeted Advertising

Certain disclosures of personal information to advertising and marketing providers may be used for targeted or personalized advertising.

Where applicable law requires consent for these activities, we will ask for it, and you may withdraw your consent or opt out of:

Targeted advertising;
Certain forms of profiling.

Where applicable, these choices may be available through our cookie banner or privacy settings.

For additional information about cookies and advertising technologies, please review our Cookie Policy.

7. Transfers Outside Canada

Planet Orthopedic is operated by TEND GLOBAL SOLUTIONS LLC, a company based in the United States.

We may use service providers, technology platforms, fulfillment providers, and other partners that operate in the United States or other countries.

As a result, personal information is processed and stored outside Canada, including in the United States and other countries, and outside the province or territory where you reside.

While personal information is in another country, it is subject to the laws of that country and may be accessed by the courts, law enforcement, and national security authorities there.

We take reasonable measures, including contractual measures, designed to protect personal information when it is transferred or processed across jurisdictions.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Operate the website;
Remember preferences;
Maintain shopping cart and checkout functionality;
Understand website usage;
Improve our services;
Measure performance;
Support advertising and marketing activities where permitted.

Non-essential cookies and advertising technologies that collect personal information are used on the basis of your consent.

You can manage applicable preferences through the cookie or privacy controls available on our website.

For further information, please review our Cookie Policy.

9. Marketing Communications

In accordance with Canada's Anti-Spam Legislation (CASL), we send commercial emails and other commercial electronic messages about Planet Orthopedic products, promotions, offers, and services only with your consent.

Every commercial message identifies Planet Orthopedic as the sender, includes our contact information, and contains an unsubscribe mechanism.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us. Unsubscribe requests are honoured within 10 business days.

Where marketing, personalized advertising, or similar activities require consent or provide an opt-out right under applicable law, we will respect the applicable privacy choice.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our services;
Maintaining transaction and business records;
Providing customer support;
Resolving disputes;
Preventing fraud and abuse;
Enforcing agreements;
Complying with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, business purpose, and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

If a breach of our security safeguards involving your personal information creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada, and any other authority where required, as required by applicable law.

12. Your Privacy Rights

Under PIPEDA and applicable provincial privacy laws, and subject to the conditions and exceptions they provide, you have the right to:

Request access to personal information we maintain about you;
Request correction of inaccurate or incomplete personal information;
Withdraw consent where processing is based on consent;
Request a copy of personal information in a portable format, where the law of your province or territory provides this right;
Ask questions about our privacy practices and challenge our compliance with applicable privacy law.

These rights may vary by province or territory and may be subject to legal conditions, exceptions, limitations, or verification requirements.

To exercise a privacy right, please contact us using the information below or use any privacy request mechanism made available on our website.

We may need to verify your identity before completing certain requests.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or with the privacy commissioner of your province or territory, such as the Commission d'accès à l'information du Québec, the Office of the Information and Privacy Commissioner of Alberta, or the Office of the Information and Privacy Commissioner for British Columbia.

13. Sensitive Personal Information

We do not intentionally collect sensitive personal information beyond what may be reasonably necessary to process transactions, prevent fraud, comply with legal obligations, or provide requested services.

Where sensitive personal information is collected and applicable law provides specific rights regarding its use, we will process such information in accordance with those requirements.

14. Children's Privacy

Our website and products are intended for a general adult consumer audience and are not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child in circumstances prohibited by applicable law, we will take reasonable steps to delete or otherwise address that information as required.

15. Third-Party Services and Links

Our website may use or contain links to services operated by independent third parties.

Third parties may have their own privacy practices, notices, and policies.

We encourage you to review the applicable privacy information when interacting with those services.

16. Business Transfers

If TEND GLOBAL SOLUTIONS LLC, Planet Orthopedic, or relevant business assets are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technologies, practices, privacy requirements, or applicable law.

The current version will be published on this page with the updated Last Updated date.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact the person responsible for the protection of personal information at:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.ca
Email: info@planetorthopedic.ca