Payment Methods

At Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, a company established in the United States, we are committed to providing a secure, clear, and convenient payment experience.

This page explains how payments are handled when you place an order through www.planetorthopedic.ca.

Accepted Payment Methods

Planet Orthopedic accepts the payment methods displayed as available at checkout.

Depending on your device, location, and payment provider, available options may include:

• Major credit cards;
• Major debit cards;
• Digital wallets;
• Other payment methods available through our secure checkout.

The options displayed at checkout are the payment methods currently available for your purchase.

Availability may change from time to time depending on the payment provider, customer location, device, and other factors.

Payment Currency

Prices on the Planet Orthopedic Canada store are displayed and purchases are processed in Canadian dollars (CAD) unless otherwise clearly stated.

Prices shown are final, with applicable taxes and duties included.

Before completing your purchase, you will be able to review:

• Product price;
• Applicable shipping charges; and
• Final order total.

If your card or payment account uses another currency, your bank, card issuer, or payment provider may apply its own exchange rate or additional currency conversion fees.

These charges are determined by the relevant financial institution or payment provider and are outside Planet Orthopedic's control.

Secure Payment Processing

Payments are processed through secure third-party payment service providers.

Planet Orthopedic does not directly store full payment card numbers or card security codes on its own systems.

Payment providers may use encryption, authentication, security technologies, and verification procedures designed to protect payment information and help prevent unauthorized transactions.

For information about how personal information is handled, please review our Privacy Policy.

Payment Authorization and Confirmation

When you place an order, your selected payment method may be subject to authorization and verification by the applicable payment provider, bank, or card issuer.

Additional verification may be requested in some circumstances before a transaction is approved.

After a successful purchase, you should receive an order confirmation at the email address provided at checkout.

Receiving an order confirmation acknowledges that we have received your order.

Orders remain subject to our Terms of Service, including legitimate circumstances in which an order may need to be cancelled.

Declined or Unsuccessful Payments

A payment may be declined for reasons including:

• Incorrect payment information;
• Insufficient funds or available credit;
• Security checks;
• Restrictions imposed by your bank or card issuer;
• Payment method limitations;
• Fraud prevention measures; or
• Technical issues.

Planet Orthopedic does not control approval decisions made by banks, card issuers, or independent payment providers.

If your payment is declined, please check the information entered, contact your bank or payment provider where appropriate, or try another payment method displayed at checkout.

Payment Verification and Fraud Prevention

To protect our customers and our business, transactions may be subject to automated or manual security and fraud-prevention checks.

Where reasonably necessary, an order may be temporarily held while payment or order information is verified.

We may refuse or cancel a transaction where there is a reasonable indication of:

• Fraud;
• Unauthorized payment activity;
• Identity or payment verification issues;
• Abuse of our services; or
• Another legitimate security concern.

Any such action will be taken subject to applicable law.

If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded to the original payment method, subject to applicable processing timelines.

Charges, Taxes, and Order Total

The total amount payable will be displayed at checkout before you complete your purchase.

Where applicable, this may include:

• Product price;
• Shipping charges; and
• Any other charges clearly disclosed before purchase.

Planet Orthopedic does not add undisclosed charges after a purchase has been completed.

Import duties and taxes (GST/HST, any applicable provincial sales tax, and any customs charges) on orders delivered to Canada are covered by Planet Orthopedic, and there is no additional charge on delivery.

Refunds

Approved refunds are normally issued to the original payment method, unless otherwise required by applicable law.

After Planet Orthopedic processes a refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Refund processing times may vary depending on the financial institution or payment provider.

For complete information about returns, cancellations, exchanges, and refunds, please review our Returns & Refunds Policy.

Payment Issues

If you believe you have been charged incorrectly or experience another payment-related issue, please contact us.

For an existing order, please include your full name and order number whenever possible.

Contact Information

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.ca
Email: info@planetorthopedic.ca